Tag: Customer Service

Total 5 Posts

Why Building A Customer Success Team Was Necessary For Us

Customer Success is a new discipline that brings together the business functions involved in post-sales processes in Software as a Service (SaaS) companies. The growth of a SaaS applications is driving an emphasis on product adoption, usage, and churn - because it’s easier than ever for the customers to...

How We Reduced The Customer Churn Rate By 20%

There’s a lot of focus in the business world on making sales. But a less talked about goal is ensuring your customers remain customers. Churn rate, also known as the cancellation rate, is the percentage of customers who have cancelled using your product or service within a given time...

6 Best Tips To Improve Customer Service On Social Media

Social media has changed the way people use internet. It has redefined how marketers market, how businesses do business and how people live their social lives. It gave birth to a whole new niche of market with unlimited opportunities. It has made having a presence on social media important, be...

Empowering The Best Customers

The key to every successful business is the Customer Satisfaction. Whenever you get positive feedback from your regular and satisfied customers, that indicates the growing opportunities of transforming leads into potential customers. Though in today’s world, online shopping is rapidly growing, leading ahead of the offline business and badly...