Tags : Customer Service
Apr 21, 2017 | @chiax
Churn rate is easily one of the most essential metrics when measuring the performance of SaaS businesses such as Statusbrew. Success depends on not just getting customers, but on keeping them over time as a lot of time and money is spent on acquiring new customers. Since this investment pays off over time, the goal should be to have customers stick around for as long as possible. If your churn rate stays low, then there is one less thing to worry about in a SaaS model.
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Social media has changed the way people use internet. It has redefined how marketers market, how businesses do business and how people live their social lives. It gave birth to a whole new niche of market with unlimited opportunities. It has made having a presence on social media important, be it a brand or an individual. With their customers on social media, every brand has a need and necessity to encounter their problems on social media. This has given rise to Social Care
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